Response to Complaints Without Admitting Fault

Dear _________________:

 

Thank you for your _________________; I appreciate your taking time to share with me your _________________.

 

_________________.

 

_________________.

 

I trust this letter clarifies the situation. If you have further questions, please call me personally. We appreciate your business, and look forward to continuing to serve you.

 

Sincerely,

_________________

_________________

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