Handling Complaints – Warranty Still Effective

Dear _________________:

 

We have received your _________________, which you returned to us on _________________, because it was not working. As your warranty is still in effect, we will be happy to repair your product at no charge.

 

We are sorry that you found it necessary to return the product for repair. Our mechanics estimate that it should be ready to return to you in about _________________.

 

We apologize for any inconvenience that this malfunction may have caused you.

 

Sincerely,

_________________

_________________

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