Customer Satisfaction Survey Letter – Request Comments

Dear _________________:

 

Doctors can take a pulse. Stock brokers can check a price. Golfers can check a score. How can we tell how we’re doing? We have to send out customer surveys!

 

This annual customer questionnaire is a key element in our quality assurance program. We know how WE think we’re doing, but what really matters is YOUR opinion. Please take a few moments to fill out the enclosed questionnaire. We’ve tried to make it short and painless for you, but please feel free to write in or add any additional comments or suggestions you may have about how we can serve you better. As a sign of our appreciation, we will be sending you a _________________ as soon as we receive your completed survey.

 

Thanks for helping us continue to excel in the _________________ field.

 

Sincerely,

_________________

_________________

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